Complaints Procedure

WHAT SHOULD I DO IF I HAVE A COMPLAINT?

1. Contact HomSure or Armstrong’s and tell them about your complaint. HomSure and Armstrong’s will do its best to resolve it quickly.
2. If your complaint is not satisfactorily resolved within 30 days, please contact Hayden Armstrong (Director) on (03) 63315455 or put your complaint in writing and send it to PO Box 2150, Launceston, TAS, 7250. Armstrong’s will try and resolve your complaint quickly and fairly.
3. Armstrong’s is a member of the Australian Financial Complaints Authority (AFCA).

If your complaint cannot be resolved to your satisfaction by Armstrong’s, you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers.

The AFCA can be contacted at:

Mailing address – Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001

Phone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au